DJMS are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact David Malone.
We have a procedure in place which details how we handle complains which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ) to consider the complaint.
Normally, you will have to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within 6 years of the act or omission about which you are complaining occurring (or if outside of this period, within 3 years of when you should reasonably have been aware of it).